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Terms & conditions

The website www.27lisboa.com / 27lisboa.com (the “Site“) is published by Maisons Julien et Kelly Dassault Lda (“MJKD”), a Portuguese company registered under the NIPC 51369 5699 whose registered office is located at Rua do Poço dos Negros, 19. 1200-335 Lisbon, Portugal.


“27 Lisboa” is registered under INPI – National Industrial Property Institute and fully owned by MJKD.

“Maisons Julien et Kelly Dassault Lda“, “we“, “us” or “our“.

“The Buyer”, “the customer” or “you”.

By placing an order on the Site:

The Buyer confirms its capacity to enter into an agreement under these general terms and conditions of sale (the “T&Cs“); and you accept the T&Cs without reservation and that all deliveries and offers made by Maisons Julien et Kelly Dassault Lda are done so exclusively under the said T&Cs.

We reserve the right to modify, change or periodically update these T&Cs at any time. You must accept such modifications prior to any subsequent order. These general terms and conditions may be amended at any time and without notice by Maisons Julien et Kelly Dassault Lda, the applicable terms and conditions being those in force on the date of the order by the Buyer and accepted by the latter before validating their order.

These general terms and conditions of sale are permanently accessible at the following address: www.27lisboa.com/terms-and-conditions in an electronic format that allows them to be printed and / or downloaded, so that the Buyer can reproduce or save them.

The Site is intended for consumers, defined as any adult natural person aged at least 18 or having the authorization of their legal representative if they are a minor on the date of validation of their order, who acts for purposes that do not fall within the scope of their commercial, industrial, craft, liberal or agricultural activity (hereinafter the “Buyer(s)”) and exclusively residing in one of the delivery countries as specified in Article 6 hereof. 

We recommend that you take and retain a copy of the T&Cs on the day you register with the Site and on the day you place any order.


Article 1 – Order conditions

1.1 Selecting your products

You will be asked to select the products of your choice from the Site and place them in the virtual basket. All photos on the Site are provided for information purposes only and do not have any contractual value. You may view your basket at any time and add, modify or remove products.

By clicking on the button “Confirm my order and proceed to checkout“, you will be asked to enter information relating to delivery and to select a payment method.

Confirmation of your order will be forwarded by email immediately after you have validated the order.


1.2 Availability

If, despite our vigilance, the products are unavailable, Maisons Julien et Kelly Dassault Lda shall inform the Buyer thereof by email as soon as possible. Permanent or temporary unavailability shall not under any circumstances incur our liability, nor shall it give rise to any right to compensation or damages in favor of the Buyer. In the event of temporary unavailability of a product, Maisons Julien et Kelly Dassault Lda shall inform the Buyer of the new time limits applied. In the event of permanent unavailability, the value of the selected product that is out of stock shall be refunded no later than thirty (30) days after payment made by the Buyer.


1.3 Order confirmation

We will send you an order confirmation by email once we have received the corresponding payment. Reception of this email confirms our acceptance of your order. If you do not receive this order confirmation email, your order has not been validated.


1.4 Order cancellation or modification

It is possible that exceptional circumstances may exist of which we are not aware at the time of confirming receipt of your order and / or of confirming the order itself which prevent us from dispatching the products to you, for example product non-availability. Similarly, we could be forced to cancel your order in the event of a technical error, notably causing an abnormally low price to be displayed.

We will inform you as soon as possible by email if this happens and reimburse the cost of the unavailable or incorrectly priced products. If payment has not yet been made you will not be debited for the cost of the products.

Should you place an order in error and wish to cancel, we ask you to contact our Customer Services (info@27lisboa.com) without delay. We will process your request as soon as possible. However, we draw your attention to the fact that you may only cancel your order if the products are yet to be dispatched. Cancellation is not possible if the products have already been dispatched. You may exercise your right of withdrawal under the conditions set out in Article 5 below.

Should you wish to modify your order or have any questions regarding a product return, please contact Customer Services.


Article 2 – Price

Product prices as stated on the Site are liable to change. The prices applicable to your order are those stated on the date you place your order.

All prices stated on the Site are in euros and include value added tax at the rate applicable in Portugal. They do not include delivery charges as customs duties and / or other taxes.

Prices are firm, without a discount or rebate. We may change these prices at any time. The prices displayed are only valid on the day of the order and are not binding in the future. The price applicable to the Buyer is that in force at the time of the order. Shipping costs will be indicated in the Buyer’s basket, before final validation of the order.


Article 3 – Delivery conditions

3.1 Place of delivery

3.1.1 Home delivery

Delivery will take place at the address you supplied when placing your order and only in the geographical regions served by us. Delivery will be carried out by the carriers stated on the Site.

Deliveries shall be made by a specialized carrier of oversized products, from Monday to Saturday, depending on the option chosen by the Buyer at the time of validation of their Order – and within a period of 30 working days for any product in stock – according to the content of the order and the delivery address, from full receipt of the order total, and unless the Buyer expressly requests a later delivery date.

By validating their order, the Buyer undertakes to ensure that the above vehicle can access the delivery location and to be present on the day and during the time slot set for delivery. To this end, the Buyer also undertakes to provide a valid telephone number and agrees for this number to be provided to the carrier in order to agree the date and time of delivery.

The products are shipped with the delivery note to the delivery address indicated by the Buyer at the time of their order. Delivery cannot be made to hotels or to post office boxes.


3.1.2 Pick up at the shop 

You will receive an email confirming availability at the sales outlet of the products ordered on the Site.

To collect the products ordered on the Site from the sales outlet stated on the order, you must present the availability confirmation email at the outlet along with proof of identity.

You will have a period of thirty (30) calendar days from receipt of the availability confirmation email to come and collect your products. After this period of thirty (30) calendar days, if you have not collected the ordered products they will be returned to the warehouse and your payment of the non-collected ordered products will be reimbursed to you.


3.2 Delivery charge and deadline

The delivery charge will be notified in the order confirmation. All delivery charges are stated in euros and are inclusive of VAT.

The delivery date will be notified to the Buyer in a Shipping Confirmation email. 

It is possible that delivery of the products could be delayed or that the products are misdirected. In such a case, we ask you to contact Customer Services by email or registered letter with confirmation of receipt in order to request delivery to be made within a reasonable supplementary period.

In the event of late delivery, the order will not be cancelled. Maisons Julien et Kelly Dassault Lda shall inform the Buyer by email that the delivery will be delayed. The Buyer may then decide to cancel the order and inform us.

In order for these delivery times to be met, the Buyer must ensure that they have provided accurate and exhaustive information concerning the delivery address (such as, in particular: the property number, building, staircase, access codes, names and / or intercom numbers, floor, etc.).

Maisons Julien et Kelly Dassault Lda may not be held liable for the consequences of any delivery that is delayed or cannot be made due to the Buyer having provided erroneous information or an unforeseeable and insurmountable act by a third party to the contract, or a case of force majeure. In the event that delivery requires that an appointment be made with the Buyer, Maisons Julien et Kelly Dassault Lda shall not be liable for any delay or delivery that cannot be made due to the repeated unavailability of the Buyer.

Should delivery not have been made within this supplementary period, you may decide to cancel your order by forwarding to Customer Services an email or a registered letter with confirmation of receipt. Should you cancel your order in such circumstances, within a period of fourteen (14) days of us receiving the cancellation request, we will reimburse to you all monies paid when the order was placed (including the delivery charge) in respect of the products subject to the delay.

Should events occur that seriously hinder or prevent delivery in the foreseeable future (such as strike, lock-out, administrative ruling, loss of products by the carrier, weather conditions, etc.), we may not be held liable for any delay, even if a firm date or deadline has been given.


3.3 Transfer of risks

In accordance with article 9.º C of Law 24/96, of 31 July, any risk of loss or damage to the products shall be transferred to the Buyer at the time the latter or a third party designated by them, other than the carrier, takes physical possession of the Products.

Consequently, it is the Buyer’s responsibility to open the parcel on receipt in order to check its condition.

Where the consumer entrusts the transport to a person other than that proposed by the supplier of the goods, the risk shall pass to the consumer on delivery of the goods to the carrier.

If a product has been damaged in transit, the Buyer must report their observations on the carrier’s delivery note. At the same time, the Buyer must inform Maisons Julien et Kelly Dassault Lda by email as soon as possible and no later than 3 (three) working days after delivery.

Maisons Julien et Kelly Dassault Lda then undertakes to replace, at its own expense and as soon as possible, the product damaged in transit or to issue a refund if replacement is not possible.


3.4 Delivery non-conformity

All products leave our premises in perfect condition.

Should a product be non-conforming on delivery, you must note down the defects by hand on the delivery note or refuse to accept the goods. In particular, you must notify the carrier of even the slightest sign of impact (holes, indication of crushing, etc.) on the packaging and, if necessary, refuse the goods.

Writing the words “subject to unpacking”, or similar, on the delivery note carries no weight. No products will be exchanged that are subsequently declared to have been damaged during transport if no reservation has been made on receipt of the package.

Maisons Julien et Kelly Dassault Lda’s liability may not be invoked should you fail to comply with these provisions. In such cases, the order will not be redelivered or reimbursed on the grounds of non-conformity (subject to the provisions of Article 6).


Article 4 – Payment conditions

When placing your order we offer the services of our payment partner, Stripe, which transfers bank card numbers in a secure manner using the SSL security protocol. The following payment methods may be used: Visa, MasterCard, Maestro, Carte Bleue, American Express, PayPal, Multibanco.

We draw your attention to the fact that your bank card will be debited immediately after we forward to you the order confirmation email. Maisons Julien et Kelly Dassault Lda does not retain any bank details.

As Product orders require payment, by accepting this document, Buyers also accept the Payment Provider’s general terms and conditions of use. Buyers are informed of and accept the fact that the end of the contract between a Buyer and the Payment Service Provider, for any reason whatsoever, shall automatically and as of right result in the termination of the General Terms and Conditions between Maisons Julien et Kelly Dassault Lda and that Buyer. Similarly, the end of the contract between Maisons Julien et Kelly Dassault Lda and a Buyer shall automatically and as of right result in the termination of the general terms and conditions between that Buyer and the Payment Service Provider.

In accordance with Articles 103.º/6 and 121.º of DL 91/2018, 12 November (Legal Regime Of Payment Services And Electronic Money), the undertaking to pay using a bank card is irrevocable. By providing their bank card details, the Buyer authorizes Maisons Julien et Kelly Dassault Lda to debit their credit card by the amount corresponding to the all-inclusive price.

For this purpose, the Buyer confirms that they hold the bank card to be debited and that the name appearing on the bank card is indeed their own. The customer shall provide the sixteen digits and the expiry date of their bank card as well as, where applicable, the card security code.


Article 5 – Right of withdrawal

If you are a business, you do not enjoy a right of withdrawal.

5.1 Withdrawal conditions

As a consumer you have a fourteen (14) days right of withdrawal without providing a motive, commencing on the day you receive the product.

To exercise your right of withdrawal, you must notify your decision by sending an unambiguous email to info@27lisboa.com:

I hereby notify you of my wish to withdraw from the contract relating to the sale of the product(s) below:

Ordered on ……………..(date of order)

received on ……………..(date of delivery)

Order number:

Name of Customer:

Address of Customer:

Signature of Customer (only if this form is sent in printed format)


If the return request is validated by Maisons Julien et Kelly Dassault Lda, we will then send an email explaining the returns procedure.

In order to comply with the withdrawal period, you must send us notification of your decision to exercise your right of withdrawal prior to the expiry of the withdrawal period.


5.2 Product returns

All returns are at the expense of the consumer. The products must be returned to us at the address communicated to you by Customer Services.

You must send back or return the products for which you are exercising your right of withdrawal within fourteen (14) days of notifying us of your decision to this effect. This period shall be deemed to have been complied with if you return the product before the period expires.

The product must be returned in its original packaging, suitably protected, and must clearly not have been used in any way. Any product returned incomplete, damaged or in any other manner other than in its original packaging will not be reimbursed.

You are responsible for dispatching the products. You are only liable for product depreciation caused by handling operations other than those required to establish the nature, characteristics and proper working order of the products.


5.3 Effects of withdrawal – Reimbursement

Should you validly exercise your right of withdrawal, we will reimburse you the amount you paid for the products and the initial delivery costs charged by Maisons Julien et Kelly Dassault Lda (excluding return charges, which are for your account) within fourteen (14) days of receiving your notification of withdrawal. We may defer reimbursement until we have received the product or until you have provided proof of product dispatch, the valid date being the earliest of these two events.

We will make reimbursement via the same payment method used by you for the initial transaction unless you expressly agree to a different method; irrespective of the circumstances you will not incur any additional costs as a result of reimbursement.


Article 6 – Legal guarantee

Maisons Julien et Kelly Dassault Lda is liable for any product conformity defects under the terms of the  DL 67/2003 8 April.

Maisons Julien et Kelly Dassault Lda guarantees an after sales support service which will ensure compliance with the contract made within two years of receipt of the bought products. Excluded from the guarantee are cases where the damage resulted from improper or abusive use, improper installation, transport damage, unauthorized technician intervention, painting or finishing on materials, use of unsuitable chemicals or lack of maintenance. According to the Article 5 and 5A of DL 67/2003 8 April, the lack of conformity of the product must be notified in writing as soon as it is detected, together with information on purchase documentation.

The consumer may exercise his consumer rights where the lack of conformity manifests itself within two years of the delivery of the good. In order to exercise his rights, the consumer must report to the seller the lack of conformity within two months from the date it was detected.

The possibility of checking and detecting the existence of the notified anomaly shall be given. It is considered to be a defective product when it does not provide the expected safety and operating conditions, taking into account various circumstances, such as its presentation, reasonably possible use and the time of its entry into service.

It is not considered to be a defective product merely because a further improved one is subsequently put into circulation. In case of non-compliance, the consumer shall be entitled to have the products in question repaired or replaced by similar or, if appropriate, higher products, to appropriate reduction of the price or to termination of the contract. The manufacturer may oppose the exercise of the user’s rights if he proves that the state of the technical knowledge at the time when he put the product into circulation did not make it possible to detect a defect.


6.1 “Manufacturing defect”

6.1.1 The seller has the duty to deliver to the consumer goods that comply with the contract of purchase and sale. It is presumed that consumer goods do not comply with the contract if any of the following facts are verified:

(a) Do not conform to the description made of them by the seller or do not possess the qualities of the good that the seller has presented to the consumer as a sample or model;  

(b) are not suitable for the specific use for which the consumer wants to use them if the consumer informed the seller when he concluded the contract and which he has accepted;

(c) they are not suitable for the uses normally given to goods of the same type;  

(d) do not present the usual qualities and performance in goods of the same type and which the consumer can reasonably expect, taking into account the nature of the goods and, where appropriate, public statements on its specific characteristics made by the seller, the producer in particular in advertising or labelling.  


6.1.2 There shall be no lack of conformity if, at the time the contract is concluded, the consumer is aware of such lack of conformity or cannot reasonably ignore it or if it arises from the materials supplied by the consumer.  


6.1.3 The lack of conformity resulting from the poor installation of the consumer good shall be treated as a lack of conformity of the good, when the installation is part of the purchase and sale contract and has been carried out by the seller, or under his responsibility, or when the product, which is expected to be installed by the consumer, is installed by the consumer and the poor installation is due to inaccuracies in the assembly instructions.


6.1.4 In the event of a lack of conformity of the good with the contract, the consumer is entitled to be replaced free of charge, by means of repair or replacement, to the appropriate reduction of the price or to the resolution of the contract.

In case of a “manufacturing defect”, that is, when faults are detected in equipment that does not, in principle, fall within the scope of the guarantee, the consumer must return the equipment together with a copy of the invoice and a written form ordering the equipment change / return, within a maximum period of 30 consecutive days from the date of invoice, to the following address:

Maisons Julien et Kelly Dassault Lda 

Rua do Poço dos Negros, 19

1200-335 Lisboa


If the consumer opts for other forms of return, the respective shipping costs will be your responsibility.

In order for the product to be exchanged, you must ensure that the packaging is complete (box, instruction manual, warranty certificate, terminal and accessories) containing all the constituent components in an excellent state of repair.

In the absence of any of the elements mentioned above, or in case any of the components are not in excellent condition, there will be no exchange, and the product will be returned to the consumer again.

You will be informed on placing your order that most “27 Lisboa” products are produced using artisanal manufacturing processes, notably concerning textile coloring (fashion items and household linen), which may lead to discoloration that cannot be considered as a conformity defect.


Article 7 – Protection of personal data

Maisons Julien et Kelly Dassault Lda will process the personal data provided by you via the Site in order to process your order and to send you newsletters and information emails related to products similar to those ordered.

When consulting the Site, cookies are placed on your computer, smartphone or tablet. Cookies are small files sent to the browser and stored on the hard drive of the computer, smartphone or tablet. They record information about the computer’s browsing behavior on the Site (pages consulted, data and time consulted, etc.) which may be read by Maisons Julien et Kelly Dassault Lda during subsequent visits.

Maisons Julien et Kelly Dassault Lda uses such cookies to help you navigate around the Site and to use its functionalities.

Maisons Julien et Kelly Dassault Lda also uses cookies to measure the Site audience and for the purposes of targeted advertising. Maisons Julien et Kelly Dassault Lda will seek your permission in advance to install such cookies and to use them via a banner that will be displayed on the Site.

You may refuse permission to install cookies via your browser settings. You may accept or refuse all tracking technologies used by Maisons Julien et Kelly Dassault Lda or certain individual cookies depending on their purpose.

You enjoy a right of access, modification and rectification in relation with your personal data and a right to refuse your personal data being used for legitimate reasons by sending us an email to: info@27lisboa.com


Article 8 – Liability

In no circumstances may Maisons Julien et Kelly Dassault Lda be held liable for any internet connection problem, loss of service, non-reception of newsletter, Site maintenance or other access restriction or non-availability.

Furthermore, Maisons Julien et Kelly Dassault Lda may not be held liable for any non-receipt of any order or information in the event of an error on your part, deliberate or otherwise, during the process of providing your personal details for the purposes of registration or order payment or delivery.

Maisons Julien et Kelly Dassault Lda is only liable for direct damage suffered by you should it breach its contractual obligations, in accordance with statutory provisions.

Maisons Julien et Kelly Dassault Lda may not be held liable in the event of the non-execution or improper execution of this contract that is attributable to your own behavior, to an unforeseeable or insurmountable third-party event or to an event of force majeure.

If you are a business, should Maisons Julien et Kelly Dassault Lda commit a breach of its contractual obligations, it shall only be liable for the direct damage suffered by you up to the limit of the amount you have paid under the order in question and solely in respect of the products concerned. You hereby expressly accept that Maisons Julien et Kelly Dassault Lda may not be held liable in any way for loss of income, loss of profit, loss of opportunity, loss of clientele or for any prejudice to your image suffered as a result of the products sold by Maisons Julien et Kelly Dassault Lda. Where applicable, you must invoke Maisons Julien et Kelly Dassault Lda’s liability within six (6) months of the occurrence of the breach in question.


Article 9 – Intellectual property

All elements presented on the Site (including all content, text, images, code, architecture, trademarks) are protected under intellectual property rights. You are obliged to refrain from using, copying or downloading any Site content, whether in part or in whole, without express written approval from Maisons Julien et Kelly Dassault Lda. The reproduction, representation, re-utilisation, extraction, storage or conservation of the Site’s quantitatively or qualitatively substantial parts, in any form whatsoever, are notably prohibited.

Maisons Julien et Kelly Dassault Lda is the exclusive holder of all intellectual property rights relating to the brand, logo, graphics, design, photographs, structure and more generally the content and databases of the Website, worldwide. Maisons Julien et Kelly Dassault Lda owns the technical, graphic, textual and other components of the Site.

Furthermore, any hypertext link of any kind whatsoever allowing access to the Site or to any of its pages or elements requires prior written authorization from Maisons Julien et Kelly Dassault Lda.

Any disassembly, decompilation, decryption, extraction, reuse, copying and more generally any act of reproduction, representation, dissemination and use of the Site or any of its elements, in whole or in part, without the express prior authorization of Maisons Julien et Kelly Dassault Lda is strictly prohibited and may be the subject of legal proceedings.

Similarly, the trademarks, logo, presentations, design, illustrations, photographs, formatting, images and sounds or any other figurative element contained on the Site are the exclusive property of Maisons Julien et Kelly Dassault Lda and are subject to the same restrictions on use.

The violation of these mandatory provisions will subject the offender, and all persons responsible, to the penalties provided for by law. Independently of the intellectual property rights, Maisons Julien et Kelly Dassault Lda has, in accordance with, rights to the database created by all Buyers.


Article 10 – Force Majeure

In the event of the occurrence of a force majeure event, the party concerned must inform the other party within fifteen (15) calendar days of the occurrence of this event, by registered letter with acknowledgement of receipt.

Maisons Julien et Kelly Dassault Lda may not be held liable to the Buyer or user in the event that the performance of its obligations is delayed, restricted or rendered impossible due to the occurrence of a force majeure event, in accordance with article 790.º of the Portuguese Civil Code, including in particular a total or partial strike, internal or external to Maisons Julien et Kelly Dassault Lda, a fire, a natural disaster affecting Maisons Julien et Kelly Dassault Lda or one of its suppliers, a state of war, a total or partial interruption or blocking of telecommunications or electricity networks, a malicious computer virus.


Article 11 – Customer Services

Maisons Julien et Kelly Dassault Lda’s Customer Services Department may be contacted at any time before or after placing an order, at the following email address: info@27lisboa.com

or by post at:

Maisons Julien et Kelly Dassault Lda 

Rua do Poço dos Negros, 19

1200-335 Lisboa


We are committed to providing quality customer service based on a fast and efficient handling during our opening hours from Monday to Friday from 9am to 6pm.


Article 12 – Competent court

The T&Cs shall be performed and interpreted in accordance with Portuguese law.

If the transaction has been completed through our website, in accordance with EU Regulation No 524/2013 – the consumer has the right to try to resolve any litigation out of court by accessing the electronic online dispute resolution platform at ec.europa.eu

An updated list of Alternative Dispute Resolution Entities available under Article 17 of Law No. 144/2015 of 8 September can be consulted on the Consumer Portal via the consumidor.pt website.


Article 13 – Transmission of information

You hereby accept that all correspondence and / or communication and / or transmission of information taking place with Maisons Julien et Kelly Dassault Lda via email shall have the same probative force as a paper document.

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