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Delivery conditions

1. Place of delivery

1.1 – Home delivery

Delivery will take place at the address you supplied when placing your order and only in the geographical regions served by us. Delivery will be carried out by the carriers stated on the Site.

Deliveries shall be made by a specialized carrier of oversized products, from Monday to Saturday, depending on the option chosen by the Buyer at the time of validation of their Order – and within a period of 30 working days for any product in stock – according to the content of the order and the delivery address, from full receipt of the order total, and unless the Buyer expressly requests a later delivery date.

By validating their order, the Buyer undertakes to ensure that the above vehicle can access the delivery location and to be present on the day and during the time slot set for delivery. To this end, the Buyer also undertakes to provide a valid telephone number and agrees for this number to be provided to the carrier in order to agree the date and time of delivery.

The products are shipped with the delivery note to the delivery address indicated by the Buyer at the time of their order. Delivery cannot be made to hotels or to post office boxes.


1.2 – Pick up at the shop 

You will receive an email confirming availability at the sales outlet of the products ordered on the Site.

To collect the products ordered on the Site from the sales outlet stated on the order, you must present the availability confirmation email at the outlet along with proof of identity.

You will have a period of thirty (30) calendar days from receipt of the availability confirmation email to come and collect your products. After this period of thirty (30) calendar days, if you have not collected the ordered products they will be returned to the warehouse and your payment of the non-collected ordered products will be reimbursed to you.


2. Delivery charge and deadline

The delivery charge will be notified in the order confirmation. All delivery charges are stated in euros and are inclusive of VAT.

The delivery date will be notified to the Buyer in a Shipping Confirmation email. 

It is possible that delivery of the products could be delayed or that the products are misdirected. In such a case, we ask you to contact Customer Services by email or registered letter with confirmation of receipt in order to request delivery to be made within a reasonable supplementary period.

In the event of late delivery, the order will not be cancelled. Maisons Julien et Kelly Dassault Lda shall inform the Buyer by email that the delivery will be delayed. The Buyer may then decide to cancel the order and inform us.

In order for these delivery times to be met, the Buyer must ensure that they have provided accurate and exhaustive information concerning the delivery address (such as, in particular: the property number, building, staircase, access codes, names and / or intercom numbers, floor, etc.).

Maisons Julien et Kelly Dassault Lda may not be held liable for the consequences of any delivery that is delayed or cannot be made due to the Buyer having provided erroneous information or an unforeseeable and insurmountable act by a third party to the contract, or a case of force majeure. In the event that delivery requires that an appointment be made with the Buyer, Maisons Julien et Kelly Dassault Lda shall not be liable for any delay or delivery that cannot be made due to the repeated unavailability of the Buyer.

Should delivery not have been made within this supplementary period, you may decide to cancel your order by forwarding to Customer Services an email or a registered letter with confirmation of receipt. Should you cancel your order in such circumstances, within a period of fourteen (14) days of us receiving the cancellation request, we will reimburse to you all monies paid when the order was placed (including the delivery charge) in respect of the products subject to the delay.

Should events occur that seriously hinder or prevent delivery in the foreseeable future (such as strike, lock-out, administrative ruling, loss of products by the carrier, weather conditions, etc.), we may not be held liable for any delay, even if a firm date or deadline has been given.


3. Transfer of risks

In accordance with article 9.º C of Law 24/96, of 31 July, any risk of loss or damage to the products shall be transferred to the Buyer at the time the latter or a third party designated by them, other than the carrier, takes physical possession of the Products.

Consequently, it is the Buyer’s responsibility to open the parcel on receipt in order to check its condition.

Where the consumer entrusts the transport to a person other than that proposed by the supplier of the goods, the risk shall pass to the consumer on delivery of the goods to the carrier.

If a product has been damaged in transit, the Buyer must report their observations on the carrier’s delivery note. At the same time, the Buyer must inform Maisons Julien et Kelly Dassault Lda by email as soon as possible and no later than 3 (three) working days after delivery.

Maisons Julien et Kelly Dassault Lda then undertakes to replace, at its own expense and as soon as possible, the product damaged in transit or to issue a refund if replacement is not possible.


4. Delivery non-conformity

All products leave our premises in perfect condition.

Should a product be non-conforming on delivery, you must note down the defects by hand on the delivery note or refuse to accept the goods. In particular, you must notify the carrier of even the slightest sign of impact (holes, indication of crushing, etc.) on the packaging and, if necessary, refuse the goods.

Writing the words “subject to unpacking”, or similar, on the delivery note carries no weight. No products will be exchanged that are subsequently declared to have been damaged during transport if no reservation has been made on receipt of the package.

Maisons Julien et Kelly Dassault Lda’s liability may not be invoked should you fail to comply with these provisions. In such cases, the order will not be redelivered or reimbursed on the grounds of non-conformity (subject to the provisions of Article 6).

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