Returns Policy
Right of withdrawal
1. Withdrawal conditions
As a consumer you have a fourteen (14) days right of withdrawal without providing a motive, commencing on the day you receive the product.
To exercise your right of withdrawal, you must notify your decision by sending an unambiguous email to info@27lisboa.com:
“I hereby notify you of my wish to withdraw from the contract relating to the sale of the product(s) below:
Ordered on ……………..(date of order)
received on ……………..(date of delivery)
Order number:
Name of Customer:
Address of Customer:
Signature of Customer (only if this form is sent in printed format)
Date:…………”
If the return request is validated by Maisons Julien et Kelly Dassault Lda, we will then send an email explaining the returns procedure.
In order to comply with the withdrawal period, you must send us notification of your decision to exercise your right of withdrawal prior to the expiry of the withdrawal period.
2. Product returns
All returns are at the expense of the consumer. The products must be returned to us at the address communicated to you by Customer Services.
The customer must send back or return the products for which you are exercising your right of withdrawal within fourteen (14) days of notifying us of your decision to this effect. This period shall be deemed to have been complied with if you return the product before the period expires.
The product must be returned in its original packaging, suitably protected, and must clearly not have been used in any way. Any product returned incomplete, damaged or in any other manner other than in its original packaging will not be reimbursed.
The customer are responsible for dispatching the products. The customer are only liable for product depreciation caused by handling operations other than those required to establish the nature, characteristics and proper working order of the products.
3. Effects of withdrawal – Reimbursement
Should you validly exercise your right of withdrawal, we will reimburse you the amount you paid for the products and the initial delivery costs charged by Maisons Julien et Kelly Dassault Lda (excluding return charges, which are for your account) within fourteen (14) days of receiving your notification of withdrawal. We may defer reimbursement until we have received the product or until you have provided proof of product dispatch, the valid date being the earliest of these two events.
We will make reimbursement via the same payment method used by you for the initial transaction unless you expressly agree to a different method; irrespective of the circumstances you will not incur any additional costs as a result of reimbursement.
If you are a business, you do not enjoy a right of withdrawal.
